Requisition Number: 12222
Reg/Temp: Regular
Employment Type: Full-Time
Shift: Day
Work Schedule: 8-5
Location Name: Information Technology Services
City: SALT LAKE CITY
State: UT
Department: UUH ISC 17C ITS SRVC MGMT
EEO Statement
The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
The incumbent reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff.
Responsibilities:
- Resolves analytical incident activities that include assessment, triage and closure of complex and varied information technology problems that are handled through the Altiris Application Suite.
- Reviews the incident management activities daily, providing end-users with timely problem solving and technical support at the desktop level.
- Collaborates with other ITS staff on a routine basis regarding technical troubleshooting and problem resolution, unit coverage, product recommendations and other projects as needed.
- Rollouts of new machines, cascading of existing equipment, and dissemination of new standard.
- Assists in maintaining inventory records on the Altiris system used for technology chargeback.
- Solves configuration conflicts, improving software performance and user satisfaction levels.
- Performs needs assessment, product review and procurement advice for software and hardware, and advises end-users and IT management on recommendations.
- Performs institutional upgrades and sweeps, as needed, following ITS established procedures for installation and machine configuration.
- Participates in location/shift rotation with the Client Support team on a limited basis.
- Participates in the Client Support team on-call rotation.
- Participates in regular 1-1 meetings with Client Management Principal and Team Lead.
Knowledge / Skills / Abilities:
- Basic knowledge of system design and analysis.
- Proficiency in the various desktop operating system environments and basic desktop application suites, including word-processing, spreadsheet, and email.
- Ability to effectively communicate with employees at all organizational levels.
- Demonstrated human relations and communications skills, and ability to work in a team environment.
- A strong commitment to excellence in service.
- Familiarity with patient/hospital applications and practices.
Qualifications:
- Two to Five years experience that includes help desk support, systems and business analysis, and customer support.
- Associates Degree in Computer Science or equivalency.
Qualifications (Preferred):
Preferred
- IT help desk experience.
- Knowledge and experience in Health Care.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Reg/Temp: Regular
Employment Type: Full-Time
Shift: Day
Work Schedule: 8-5
Location Name: Information Technology Services
City: SALT LAKE CITY
State: UT
Department: UUH ISC 17C ITS SRVC MGMT
EEO Statement
The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
The incumbent reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff.
Responsibilities:
- Resolves analytical incident activities that include assessment, triage and closure of complex and varied information technology problems that are handled through the Altiris Application Suite.
- Reviews the incident management activities daily, providing end-users with timely problem solving and technical support at the desktop level.
- Collaborates with other ITS staff on a routine basis regarding technical troubleshooting and problem resolution, unit coverage, product recommendations and other projects as needed.
- Rollouts of new machines, cascading of existing equipment, and dissemination of new standard.
- Assists in maintaining inventory records on the Altiris system used for technology chargeback.
- Solves configuration conflicts, improving software performance and user satisfaction levels.
- Performs needs assessment, product review and procurement advice for software and hardware, and advises end-users and IT management on recommendations.
- Performs institutional upgrades and sweeps, as needed, following ITS established procedures for installation and machine configuration.
- Participates in location/shift rotation with the Client Support team on a limited basis.
- Participates in the Client Support team on-call rotation.
- Participates in regular 1-1 meetings with Client Management Principal and Team Lead.
Knowledge / Skills / Abilities:
- Basic knowledge of system design and analysis.
- Proficiency in the various desktop operating system environments and basic desktop application suites, including word-processing, spreadsheet, and email.
- Ability to effectively communicate with employees at all organizational levels.
- Demonstrated human relations and communications skills, and ability to work in a team environment.
- A strong commitment to excellence in service.
- Familiarity with patient/hospital applications and practices.
Qualifications:
- Two to Five years experience that includes help desk support, systems and business analysis, and customer support.
- Associates Degree in Computer Science or equivalency.
Qualifications (Preferred):
Preferred
- IT help desk experience.
- Knowledge and experience in Health Care.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.