Requisition Number: 12220
Reg/Temp: Regular
Employment Type: Part-Time
Shift: Day
Work Schedule: 8-5
Location Name: Information Technology Services
City: SALT LAKE CITY
State: UT
Department: UUH ISC 17C INFRASTRUCTURE OPS
EEO Statement
The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position assists with the development and maintenance of network communications. Uses knowledge of LAN/WAN system to help design and install internal and external networks.
Responsibilities:
- Checks system logs for errors.
- Performs physical inventory of all network edge devices. Updates Network Operations documentation.
- Starts jobs and monitors logs to ensure the successful completion of jobs.
- Adds, moves and deletes devices in CMDB.
- Maintains edge switches.
- Replaces edge switches and wireless APs in university buildings.
- Answers main phone line and routes calls as needed.
- Monitors network; adds, changes, deletes devices in monitoring systems.
- Maintains IP allocation.
- Process requests within the established standard time.
- Routes requests to the appropriate resource.
- Updates request ticket status when task are completed.
- Notifies engineers when problems are detected.
- Performs task necessary for the efficient operations of the networks.
- Maintains point of contact database.
Knowledge / Skills / Abilities:
- Ability to read and understand technical manuals and schematics.
- Effective verbal and writing communication skills.
- Superior interpersonal and customer service skills required including ability to work efficiently in a team environment.
- High level of proficiency in effective problem solving.
- Specific knowledge required in the following areas; LAN/WAN, TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, etc.
- Ability to lift and carry various weight and diameter of equipment.
- Ability to climb a stepladder.
Qualifications:
- Associate Degree in Computer Science or equivalency.
- One year of applicable experience.
Qualifications (Preferred):
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Reg/Temp: Regular
Employment Type: Part-Time
Shift: Day
Work Schedule: 8-5
Location Name: Information Technology Services
City: SALT LAKE CITY
State: UT
Department: UUH ISC 17C INFRASTRUCTURE OPS
EEO Statement
The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position assists with the development and maintenance of network communications. Uses knowledge of LAN/WAN system to help design and install internal and external networks.
Responsibilities:
- Checks system logs for errors.
- Performs physical inventory of all network edge devices. Updates Network Operations documentation.
- Starts jobs and monitors logs to ensure the successful completion of jobs.
- Adds, moves and deletes devices in CMDB.
- Maintains edge switches.
- Replaces edge switches and wireless APs in university buildings.
- Answers main phone line and routes calls as needed.
- Monitors network; adds, changes, deletes devices in monitoring systems.
- Maintains IP allocation.
- Process requests within the established standard time.
- Routes requests to the appropriate resource.
- Updates request ticket status when task are completed.
- Notifies engineers when problems are detected.
- Performs task necessary for the efficient operations of the networks.
- Maintains point of contact database.
Knowledge / Skills / Abilities:
- Ability to read and understand technical manuals and schematics.
- Effective verbal and writing communication skills.
- Superior interpersonal and customer service skills required including ability to work efficiently in a team environment.
- High level of proficiency in effective problem solving.
- Specific knowledge required in the following areas; LAN/WAN, TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, etc.
- Ability to lift and carry various weight and diameter of equipment.
- Ability to climb a stepladder.
Qualifications:
- Associate Degree in Computer Science or equivalency.
- One year of applicable experience.
Qualifications (Preferred):
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.