Desktop Support
Requisition Number: 9733 Reg/Temp Temporary
Employment Type: Part-Time Shift Day
Work Schedule: 8am-5pm, 20 hours a week
Location Name: Information Technology Services
City: SALT LAKE CITY State UT
Department: UUH ISC 17C ITS SRVC MGMT
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
The incumbent gathers and reviews about information technology assets. Determines user needs and requirements and communicates established ways to ensure compliance. Assists with asset refresh.
Responsibilities:
- Rollouts of new machines, cascading of existing equipment, and dissemination of new standard.
- Assists in maintaining inventory records
- Performs needs assessment, product review and procurement advice for software and hardware, and advises end-users and IT management on recommendations.
- Performs institutional upgrades and sweeps, as needed, following ITS established procedures for installation and machine configuration.
- Participates in regular meetings with the manager and team.
Knowledge / Skills / Abilities
- Proficiency in the various desktop operating system environments and basic desktop application suites, including word-processing, spreadsheet, and email.
- Ability to effectively communicate with employees at all organizational levels.
- Demonstrated human relations and communications skills, and ability to work in a team environment.
- A strong commitment to excellence in service.
- Good documentation skills.
Qualifications:
Required
- Two to Five years experience that includes help desk support, systems and business analysis, and customer support.
Qualifications (Preferred):
Preferred
- IT experience.
- Knowledge and experience in Health Care.
Requisition Number: 9733 Reg/Temp Temporary
Employment Type: Part-Time Shift Day
Work Schedule: 8am-5pm, 20 hours a week
Location Name: Information Technology Services
City: SALT LAKE CITY State UT
Department: UUH ISC 17C ITS SRVC MGMT
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
The incumbent gathers and reviews about information technology assets. Determines user needs and requirements and communicates established ways to ensure compliance. Assists with asset refresh.
Responsibilities:
- Rollouts of new machines, cascading of existing equipment, and dissemination of new standard.
- Assists in maintaining inventory records
- Performs needs assessment, product review and procurement advice for software and hardware, and advises end-users and IT management on recommendations.
- Performs institutional upgrades and sweeps, as needed, following ITS established procedures for installation and machine configuration.
- Participates in regular meetings with the manager and team.
Knowledge / Skills / Abilities
- Proficiency in the various desktop operating system environments and basic desktop application suites, including word-processing, spreadsheet, and email.
- Ability to effectively communicate with employees at all organizational levels.
- Demonstrated human relations and communications skills, and ability to work in a team environment.
- A strong commitment to excellence in service.
- Good documentation skills.
Qualifications:
Required
- Two to Five years experience that includes help desk support, systems and business analysis, and customer support.
Qualifications (Preferred):
Preferred
- IT experience.
- Knowledge and experience in Health Care.