IT Associate Director Customer Advocacy and Value Alignment
Requisition Number: 10069 Reg/Temp Regular
Employment Type: Full-Time Shift Day
Work Schedule: Monday - Friday, potential for on call
Location Name: Information Technology Services
City: SALT LAKE CITY State UT
Department: UUH ISC 17A ITS FIN SYSTEMS
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
Primary responsibility of being a customer advocate for University of Utah Health Care from the ITS department. Assists with Strategy Aligned Management initiatives. Helps UUHC departments with IT project requests and leveraging IT technologies. Acts as a channel for customer complaints and escalation issues. Helps the IT department and operational areas in capturing and demonstrating value from IT solutions and publishing the results. Facilitates organizational surveys. Assists with IT Disaster Recovery planning and Business Continuity. Engaged in and leads executive project requests.
Responsibilities:
- Guides multiple areas or departments in mission, vision, and values of IT
Department: .
- Operationalize the strategy in alignment with the organization goals and strategy.
- Financial responsibility for the labor and operations of area.
- Manages the hiring, orienting and development of staff.
- Conducts employee evaluations, coaching, and disciplinary processes to align employee performance and behaviors.
- Clarifies and implements organizational policies and procedures.
- Develops department policies in alignment with organizational policies.
- Responsible for the training and education of staff, including annual compliance and licensing or certification.
- Accountable for the accurate reporting of time and attendance of direct reports.
- Networks and builds relationships with others in similar organizations.
- Establish ongoing face to face sessions with key stakeholders to identify and respond to business challenges – in a consultative capacity.
- Facilitates customer advocacy issues from the organization. Advocates both for customer and ITS
Department: .
- Networks and builds relationships with others within the organization.
- Collaborates with departments in process improvement initiatives.
- Proactively propose solutions to address business challenges faced by the customer.
- Operationalize consistent process for documenting benefits of IT solutions and publishing them.
Knowledge / Skills / Abilities
- Knowledge of hospital business operations and demonstrated strategic planning skills.
- Knowledge of budgeting practices, reporting analysis, and forecasting.
- Deep knowledge of Information Technology including data, clinical application services and IT Infrastrucure.
- Extensive resourcefulness required. Typically entails judgment in the development of solutions to major problems.
- Effective leadership skills, which demonstrate decisiveness, the ability to participate in innovation and change, collaboration and teamwork, and problem solving.
- Effective interpersonal skills, including the ability to effect collaborative alliances, promote teamwork, and ensure a high degree of internal and external customer satisfaction.
- Effective organizational, planning, controlling, scheduling and project management abilities.
- Excellent communication skills in both written and verbal presentation with a strong customer focus.
- Ability to function effectively in a fast-paced and changing environment with multiple priorities and objectives.
- Consensus driven decision maker and effective in a team-style working environment.
- Knowledge of LEAN and process improvement methodologies.
Qualifications:
Required
- Bachelor’s degree in Computer Science or Information Systems or Business Administration, or a related area, or equivalency.
- Six years of progressively more responsible management experience.
- Five years’ experience in IT Infrastructure Service Management and IT Operations, which must include a minimum of 3 years’ experience with implementing and managing ITIL/ITSM.
Qualifications (Preferred):
Preferred
- Master’s degree in Business Administration.
- IT Application or technical experience.
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Requisition Number: 10069 Reg/Temp Regular
Employment Type: Full-Time Shift Day
Work Schedule: Monday - Friday, potential for on call
Location Name: Information Technology Services
City: SALT LAKE CITY State UT
Department: UUH ISC 17A ITS FIN SYSTEMS
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
Primary responsibility of being a customer advocate for University of Utah Health Care from the ITS department. Assists with Strategy Aligned Management initiatives. Helps UUHC departments with IT project requests and leveraging IT technologies. Acts as a channel for customer complaints and escalation issues. Helps the IT department and operational areas in capturing and demonstrating value from IT solutions and publishing the results. Facilitates organizational surveys. Assists with IT Disaster Recovery planning and Business Continuity. Engaged in and leads executive project requests.
Responsibilities:
- Guides multiple areas or departments in mission, vision, and values of IT
Department: .
- Operationalize the strategy in alignment with the organization goals and strategy.
- Financial responsibility for the labor and operations of area.
- Manages the hiring, orienting and development of staff.
- Conducts employee evaluations, coaching, and disciplinary processes to align employee performance and behaviors.
- Clarifies and implements organizational policies and procedures.
- Develops department policies in alignment with organizational policies.
- Responsible for the training and education of staff, including annual compliance and licensing or certification.
- Accountable for the accurate reporting of time and attendance of direct reports.
- Networks and builds relationships with others in similar organizations.
- Establish ongoing face to face sessions with key stakeholders to identify and respond to business challenges – in a consultative capacity.
- Facilitates customer advocacy issues from the organization. Advocates both for customer and ITS
Department: .
- Networks and builds relationships with others within the organization.
- Collaborates with departments in process improvement initiatives.
- Proactively propose solutions to address business challenges faced by the customer.
- Operationalize consistent process for documenting benefits of IT solutions and publishing them.
Knowledge / Skills / Abilities
- Knowledge of hospital business operations and demonstrated strategic planning skills.
- Knowledge of budgeting practices, reporting analysis, and forecasting.
- Deep knowledge of Information Technology including data, clinical application services and IT Infrastrucure.
- Extensive resourcefulness required. Typically entails judgment in the development of solutions to major problems.
- Effective leadership skills, which demonstrate decisiveness, the ability to participate in innovation and change, collaboration and teamwork, and problem solving.
- Effective interpersonal skills, including the ability to effect collaborative alliances, promote teamwork, and ensure a high degree of internal and external customer satisfaction.
- Effective organizational, planning, controlling, scheduling and project management abilities.
- Excellent communication skills in both written and verbal presentation with a strong customer focus.
- Ability to function effectively in a fast-paced and changing environment with multiple priorities and objectives.
- Consensus driven decision maker and effective in a team-style working environment.
- Knowledge of LEAN and process improvement methodologies.
Qualifications:
Required
- Bachelor’s degree in Computer Science or Information Systems or Business Administration, or a related area, or equivalency.
- Six years of progressively more responsible management experience.
- Five years’ experience in IT Infrastructure Service Management and IT Operations, which must include a minimum of 3 years’ experience with implementing and managing ITIL/ITSM.
Qualifications (Preferred):
Preferred
- Master’s degree in Business Administration.
- IT Application or technical experience.
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mnstr