Requisition Number: 12324
Reg/Temp: Regular
Employment Type: Full-Time
Shift: Day
Work Schedule: 8-5
Location Name: Information Technology Services
City: SALT LAKE CITY
State: UT
Department: UUH ISC 17C ITS SRVC MGMT
EEO Statement
The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position will remote into client’s computers to install or repair issues.
Responsibilities:
- Handles user problems via the phone or web tickets.
- Does basic troubleshooting for customer using provided tools.
- Identifies, researches, and resolves technical problems.
- Documents, tracks and monitors problems to ensure a timely resolution.
- Responds to telephone calls, email and personnel requests for technical support.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Attends team meetings and communicates issues that arise appropriately.
- Works under immediate supervision.
- Other duties as assigned by the help desk manager.
Knowledge / Skills / Abilities:
- Ability to troubleshoot issues remotely.
- Demonstrated experience handling a large volume of problems over the phone.
- Flexible, with an excellent work ethic.
- Excellent customer service and communication skills, including written, verbal and telephone skills.
- Ability to follow directions from supervisors appropriately.
- Ability to work well in a team environment.
- Ablility to perform occasional desktop duties.
- Ability to lift and carry 30 lbs.
- Knowledge in Citrix, WBT, Macintosh OS X.
Qualifications:
- Associate Degree in Computer Science or related field or equivalency.
- Two years of applicable experience.
Qualifications (Preferred):
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Reg/Temp: Regular
Employment Type: Full-Time
Shift: Day
Work Schedule: 8-5
Location Name: Information Technology Services
City: SALT LAKE CITY
State: UT
Department: UUH ISC 17C ITS SRVC MGMT
EEO Statement
The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position will remote into client’s computers to install or repair issues.
Responsibilities:
- Handles user problems via the phone or web tickets.
- Does basic troubleshooting for customer using provided tools.
- Identifies, researches, and resolves technical problems.
- Documents, tracks and monitors problems to ensure a timely resolution.
- Responds to telephone calls, email and personnel requests for technical support.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Attends team meetings and communicates issues that arise appropriately.
- Works under immediate supervision.
- Other duties as assigned by the help desk manager.
Knowledge / Skills / Abilities:
- Ability to troubleshoot issues remotely.
- Demonstrated experience handling a large volume of problems over the phone.
- Flexible, with an excellent work ethic.
- Excellent customer service and communication skills, including written, verbal and telephone skills.
- Ability to follow directions from supervisors appropriately.
- Ability to work well in a team environment.
- Ablility to perform occasional desktop duties.
- Ability to lift and carry 30 lbs.
- Knowledge in Citrix, WBT, Macintosh OS X.
Qualifications:
- Associate Degree in Computer Science or related field or equivalency.
- Two years of applicable experience.
Qualifications (Preferred):
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.