Requisition Number: 12931
Reg/Temp: Regular
Employment Type: Full-Time
Shift: Day
Work Schedule: Monday - Friday 8:00am-5:00pm
Location Name: Information Technology Services
City: SALT LAKE CITY
State: UT
Department: UUH ISC 17J IT TRAINING
EEO Statement
The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position is responsible for ensuring staff readiness and success in adopting and effectively using enterprise computer systems. The Training Specialist-Institutional Systems delivers training and education to various levels of employees in a variety of settings, including traditional classroom, one-to-one, small group and e-learning.
Responsibilities:
- Creates lesson plans, training exercises and aids, reference documents, evaluation tools, and online training materials.
- Serves as a member of IT and operational project teams to support the development and customization of systems. Provides feedback on system quality and features.
- Assists in developing and translating operational workflows into the education and training process.
- Assists management in the development and deployment of department and organizational training plans.
- Conducts training of institutional systems and related processes.
- Provides on-site user support, troubleshoots user problems.
- Responds to phone calls, email inquiries, and trouble tickets from users on a variety of training and application topics.
Knowledge / Skills / Abilities:
- Ability to perform the essential functions of the job as outlined above.
- Demonstrated computer, organization, human relation and effective verbal and written communication skills.
- Ability to manage time and prioritize tasks.
- Demonstrated teaching, customer, service and resource coordination skills.
- Ability to identify different learning styles and adapt the teaching method accordingly.
- Ability to learn and become proficient on the systems they train.
Qualifications:
- Bachelor’s degree or equivalent experience in Education, Communication, Information Systems, Computer Science, Organizational Development, Organizational Behavior, Human Resources, Business, or a related area.
- Experience organizing and conducting adult education.
Qualifications (Preferred):
Preferred
- Experience in a Health Care Organization
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Reg/Temp: Regular
Employment Type: Full-Time
Shift: Day
Work Schedule: Monday - Friday 8:00am-5:00pm
Location Name: Information Technology Services
City: SALT LAKE CITY
State: UT
Department: UUH ISC 17J IT TRAINING
EEO Statement
The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.
Overview:
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position is responsible for ensuring staff readiness and success in adopting and effectively using enterprise computer systems. The Training Specialist-Institutional Systems delivers training and education to various levels of employees in a variety of settings, including traditional classroom, one-to-one, small group and e-learning.
Responsibilities:
- Creates lesson plans, training exercises and aids, reference documents, evaluation tools, and online training materials.
- Serves as a member of IT and operational project teams to support the development and customization of systems. Provides feedback on system quality and features.
- Assists in developing and translating operational workflows into the education and training process.
- Assists management in the development and deployment of department and organizational training plans.
- Conducts training of institutional systems and related processes.
- Provides on-site user support, troubleshoots user problems.
- Responds to phone calls, email inquiries, and trouble tickets from users on a variety of training and application topics.
Knowledge / Skills / Abilities:
- Ability to perform the essential functions of the job as outlined above.
- Demonstrated computer, organization, human relation and effective verbal and written communication skills.
- Ability to manage time and prioritize tasks.
- Demonstrated teaching, customer, service and resource coordination skills.
- Ability to identify different learning styles and adapt the teaching method accordingly.
- Ability to learn and become proficient on the systems they train.
Qualifications:
- Bachelor’s degree or equivalent experience in Education, Communication, Information Systems, Computer Science, Organizational Development, Organizational Behavior, Human Resources, Business, or a related area.
- Experience organizing and conducting adult education.
Qualifications (Preferred):
Preferred
- Experience in a Health Care Organization
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.